Information
At Snakes Stones and Gems, we pride ourselves on crafting unique, handmade items born from nature's beauty and a craftsman's passion. Explore our frequently asked questions to learn more about our materials, processes, and how we ensure a delightful experience for every customer. We're committed to excellence in every wire wrap, turned pen, and polished stone.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for transforming natural elements into unique, wearable art and functional pieces. As a hobbyist-turned-craftsman, I pride myself on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence and sharing a piece of nature's wonder with you.
What are the most common questions people ask you about your unique handmade items, like how they're made or the materials you use?
Are your rocks and gems real? Yes. I avoid buying anything from an unknown source, but 90% of what we offer is found by us, often from local areas like Spanish Fork, Utah.
Is there anything special or unique about your craft, your process, or your business that you often explain to people that helps them feel good about buying from you?
Our craft is born from a deep passion for transforming natural elements into unique treasures. Every piece, from a wire-wrapped pendant to a hand-turned pen, is created with personal care and the joy of sharing my art. We believe in crafting beauty from what nature provides, making each item a special part of your story.
Do you offer custom creations?
Yes, we love bringing your unique ideas to life! Visit our Custom creations page or contact us at [[email]] to discuss your vision.
How do I care for my handmade item?
Care instructions vary by item. Generally, avoid harsh chemicals and extreme temperatures. Specific guidance is often included with your purchase, or you can ask us directly at [[email]].
When someone wants to buy something from your shop, what do they usually want to know about ordering, shipping, or returns?
Your order will be correct, and if not, we will make it right. Your satisfaction is our top priority, so please reach out immediately if there are any issues.
Where do you source your materials?
A significant portion of our rocks, gems, and wood is personally found and collected, especially here in Utah. For other materials, we ensure ethical and verified sourcing, always prioritizing quality and authenticity.
What is the process for your hand-turned pens?
Our pens are individually turned on a lathe from various woods and acrylics, then meticulously sanded and finished to achieve a smooth, durable, and beautiful writing instrument. Each one is a unique work of art designed for comfort and style.
Can I visit your workshop?
As an online shop based out of Spanish Fork, Utah, we don't have a public storefront for visits. However, we're always happy to connect online through our website or social media to answer any questions!
Beyond the ordinary
This is where our journey begins. Get to know Snakes Stones and Gems, our commitment to quality, and how we transform natural elements into unique treasures. We're glad you're here to be a part of our story, where passion meets craftsmanship.